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IEE: Leadership & Employee Engagement with The Ritz-Carlton Leadership Center

  • Fairmont Hotel 510 Market Street Pittsburgh, PA, 15222 United States (map)

Leaders are the first and fundamental part of creating sustained employee engagement. Committed, engaged leadership is the foundation of employee and customer engagement. It is imperative that leaders create a strong foundational plan for business success, including sharing that plan with employees, defining the purpose of their work, and empowering employees to commit to the momentum of the plan. When making a leadership commitment to employee engagement, you will reduce turnover, create and maintain a culture of exceptional service, and increase customer loyalty.