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PCSM: Managing Feedback - How to not Drown in a sea of Requests

  • Jetpack Workflow 6401 Penn Avenue Pittsburgh, PA, 15206 United States (map)

Feedback is critically important to your company's growth! If you're anything like our company, you've got feedback coming out of your ears.

In this presentation we will cover:

How do you store it?
What do you do with it?
Who do you give it to?
How do you give it to them?
What about CSAT?
How do you run an NPS?
How do you use feedback to empower customers and generate referrals?

And feedback is your best tool for creating a business case for a change - don't ignore it! Use it to empower your team and customers.